Pausing and cancelling
This page is in the footer on purpose. Knowing exactly how to leave is the thing that makes it easy to join.
We would rather you paused for six months and came back than felt stuck and left annoyed. A business that has to trap people has already lost.
Pause it instead
Quiet month? Everything already done? Cash a bit tight? Pause the plan. Billing stops, we stop, and your board freezes exactly as it is. Unpause whenever and it all picks up where you left off.
- You pay nothing for a paused month
- No limit on how often you pause
- Your board and your files stay exactly as they are
- Restart in one click, no re-onboarding
Or cancel properly
No notice period, no exit fee, and nobody rings you to talk you out of it.
- Email us and we will cancel it the same working day — no forms, no retention call
- Billing stops at the end of the month you have already paid for
- We finish anything already in progress. We do not down tools mid-job
- You get an export of your board so you keep the record of everything done
- You revoke our login whenever you like
What you keep
Everything. The work is yours the moment it is paid for.
- Your website, exactly as it is, with no code left behind that stops working
- Everything in your shared folder — files, images, spreadsheets, copy
- The written record of every job we did and why
- No lock-in. Nothing we build depends on us still being here
Nothing we build is hostage to you staying. We do not install anything that stops working when you stop paying, and we do not hold your files. If you leave and hand everything to another developer, they will find a normal site and a folder of assets, not a puzzle.
The questions people actually ask
Is there a minimum term?
No. Plans are monthly. If we are only keeping you because leaving is difficult, we have not earned the money.
Do I get a refund for the rest of the month?
No, because you keep the service to the end of the month you paid for — we carry on working that whole time. If something genuinely unusual has happened, say so and we will sort it out rather than argue about it.
What happens to a job you are halfway through?
We finish it. We do not stop mid-job and leave your site in a strange state. Anything still in the queue that we have not started simply does not get started.
Will somebody ring me to talk me out of it?
No. You will get one short email confirming it, and that is the last you hear from us unless you get in touch. We might ask what went wrong, once, because it is useful to know — you are under no obligation to answer.
Can I come back later?
Yes, at whatever the price is then, and we will still have your brief so there is nothing to set up again. Pausing rather than cancelling makes that even easier.
What about a one-off project, not a plan?
Cancel before work starts and you get everything back. Cancel after we have started and we refund the part not yet done. If you are paying in instalments, stopping them pauses the work and nothing gets published — see the terms.
Need to pause or cancel now?
Email us and it is done the same working day. You do not need to give a reason.
Plans: Shelf · Counter · Whole Shop. All monthly, all pausable.