How it works
The whole system is a board with three columns and a rule about how many cards can be in the middle one. That is deliberate — anything more complicated becomes a thing you have to manage, and you already have enough of those.
Getting started takes about twenty minutes of your time.
You pick a plan
Card details go to our payment provider, never to us. You are billed monthly in advance from that day, and you can cancel or pause before the next one without asking anybody.
You create a staff account
A Shopify staff account with only the permissions the work needs. You create it, you can see everything it does, and you can revoke it in one click. We will never ask for your own login or your password.
We set up your board
You get your Voyage board and a short call — fifteen minutes, optional — where you tell us about the store, who it sells to, and anything we should never touch. Then you start adding cards.
The board
Three columns. You own the left one, we own the middle, and the right one is the receipts.
In the queue 3
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Add the 14 new products from the shoot
Products · photos supplied
-
Rebuild the About page
Page build
-
Contact form is not sending
Bug · urgent
Working on it 2
-
New homepage layout
Page build · staging ready Thursday
-
Compress the homepage images (3.1MB)
Speed
Done 3
-
Fixed product images squashing on iPhone
Done Tuesday
-
Restructured the main navigation
Done Monday
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Uploaded 30 products with descriptions
Done last week
In the queue
Yours. Add as many cards as you like, whenever you like, in any amount of detail — "footer broken on iPhone" is a perfectly good card. Drag them into whatever order you want. Whatever is at the top is what we pick up next, so you never have to ask us to prioritise anything.
Working on it
Ours. One, two or three cards depending on your plan — that limit is the entire product, because it is what makes the turnaround times real rather than aspirational. If we need something from you, the card says so and it waits here.
Done
What we did, when, and what changed. It doubles as a record of everything that has been touched on your store, which is genuinely useful the day something breaks and nobody can remember what changed.
How you actually get the work
Email tells you it is done. Links give you the work. You never get an attachment — they break on size, get buried in threads, and leave you unable to find the final version three months later.
Changes to your website
A preview link
We build on a copy of your site, send you a link, and you click round it before anything goes live. Nothing changes on your real site until you say so.
Products, spreadsheets, images
Your shared folder
You get one folder, set up on day one, with a subfolder per job. Everything we make for you lands there and stays there — findable in six months, not buried in an email thread.
Written copy
In the email and the folder
Pasted into the email so you can read it on your phone, and saved as a document so you can edit it later.
Every job, without exception
An email and a card
A short email saying what changed, what to check and what we need from you. The card on your board keeps the same record, so nothing depends on you keeping an email.
You never receive an attachment, and you never have to ask us to resend anything. Your folder is set up on day one, before any work starts, and it is yours — if you ever leave, you keep it and everything in it.
The details that actually matter
How fast is your plan's turnaround, really?
It is measured from when a card reaches the top of the queue and we start it, not from when you added it. So if you drop twenty cards in on Monday, the twentieth is not due on Thursday. Most cards are considerably faster than the stated time — the number is a promise, not a target we are aiming to just scrape.
What if you need something from me?
We ask on the card and move on to the next one so your queue keeps flowing. The clock pauses while we are waiting. We will only ask when we genuinely cannot make a sensible decision ourselves — a missing price, yes; which shade of grey, no, we will pick one and you can tell us if you hate it.
Do you work on my live store?
For anything visual, we work on a duplicate theme and show you before it goes live. For small content changes — a price, a product, a banner swap — we do it directly, because putting a staging step in front of that is theatre. You can ask for everything to go through staging and we will.
What about revisions?
Not a new request, not billed, and not limited to some number. If we did not build what you asked for, that is our problem to fix. If you have changed your mind about what you want, that is a new card — but we will not be precious about where the line is.
Who actually does the work?
We are small, deliberately. You get the same person every time, who by month two knows how your theme is put together and stops needing to ask. That continuity is most of the value — it is the thing you never get from a marketplace freelancer.
What happens when I cancel?
Billing stops at the end of the month you have paid for and we finish anything already in progress. You revoke our staff account, and we send you an export of the board so you have the record. No exit fee, no final invoice, no retention call.
Still not sure it fits?
Send us the actual job you have been avoiding. We will tell you whether it is a card, a project, or something you should get somebody else to do.